The Price tool has been based on the following principles: CEER: Guidelines of Good Practices on Comparison Tools in the New Energy Market Design, a list of best market practices, Dec 2017
- INDEPENDENCE: The Price tool is independent of energy product supply companies and provides the user with a non-discriminatory overview of the market.
- TRANSPARENCY: The Price tool presents the necessary information to the consumer in a clear way. Possible discounts or/and or surcharges- if applicable- will differentiate from the results of tariff comparison, so that prices on any conditions will not be presented. For instance, all discounts have to be clearly described and their duration or time of expiry should be specified. Discounts which are subject to conditions or restrictions should be absolutely distinguishable from the estimation of the total cost.
- CLARITY AND COMPREHENSIBILITY OF RESULTS: Costs should be always presented in a way that is clearly understood by the consumer.
Explanations concerning the different characteristics and the access to additional information about the cost details should also be at the consumers’ disposal, as (2nd) second-level-information which will help them understand their various options (e.g. the duration of the fixed charge, the basic contractual conditions, the combinatory services, the source of energy production etc.).
- EXHAUSTIVENESS: The cost of energy and the products covered have to appear as the first step in the tool compare-results screen.
- CORRECTNESS AND ACCURACY: The information used in the comparison should be updated as often as necessary in order to reflect the actual market conditions. The consumers can insert the consumption date in a simple and friendly way. The tool offers help through default consumption patterns, or it can also calculate the approximate consumption, based on the information available to the user.
- CONSUMER EMPOWERMENT: Through the tool it is made certain that the information offered to the consumers is clearly written and presented.